Effective Date: February 10, 2026
Last Updated: February 10, 2026
Ride One, LLC (“RideOne,” “we,” “us,” or “our”) operates the website rideone.io and the RideOne booking platform (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.
1. Information We Collect
We collect the following types of personal information:
Information You Provide Directly
- Name
- Email address
- Phone number (including mobile number)
- Website URL (for demo requests)
- Payment information (processed securely by our third-party payment processor)
- Physical information such as passenger weight (required for flight safety)
- Signed liability waivers
Information Collected Automatically
- Device and browser type
- IP address
- Pages visited and usage patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
- Process and manage hot air balloon flight bookings
- Send booking confirmations, reminders, and updates via email and SMS/text message
- Send weather-related notifications and schedule changes
- Process waivers and check-in information
- Process payments
- Respond to demo requests and customer inquiries
- Improve our Service and user experience
- Comply with legal obligations
3. SMS/Text Messaging
When you provide your mobile phone number and consent to participate in RideOne’s SMS program, you may send and receive text messages through our platform. RideOne operates a two-way SMS messaging program, meaning you can both receive messages from us and reply to interact with our system and your balloon operator.
Messages We Send to You (Outbound):
- Booking confirmations and receipts
- Flight reminders and schedule updates
- Weather-related notifications and rebooking alerts
- Waiver reminders
- Check-in instructions and meeting location details
- Customer service communications and responses to your inquiries
Messages You Can Send to Us (Inbound):
- Reply to confirm or acknowledge your booking or attendance
- Respond to rebooking options when schedule changes occur
- Ask questions about your upcoming flight
- Communicate with your balloon operator through the platform
- Reply STOP to opt out or HELP for assistance
We collect and process the content of inbound text messages you send to us in order to provide our Service, route communications to the appropriate balloon operator, and respond to your inquiries. Message content may be stored as part of your booking record.
Message frequency varies depending on your booking activity, flight schedule, and your replies. Message and data rates may apply to both sent and received messages depending on your mobile carrier and plan.
We will never sell, rent, or share your mobile phone number, message content, or any information collected through our SMS program with third parties for their own marketing purposes.
Opt-Out: You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive or be able to send SMS messages through RideOne unless you re-subscribe.
Help: For assistance, reply HELP to any message or contact us at the information provided below.
Your consent to participate in our SMS program is not a condition of purchasing any goods or services from RideOne or its operator partners.
4. Information Sharing and Disclosure
We may share your information with:
- Balloon Operators: We share booking details, waiver information, and passenger information with the hot air balloon operator providing your flight experience.
- Service Providers: We use third-party service providers for payment processing, email delivery, SMS messaging, and hosting. These providers only access your data as needed to perform services on our behalf.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS/text messages by replying STOP
To exercise any of these rights, please contact us using the information below.
8. Children’s Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Ride One, LLC
Boise, Idaho
Email: support@rideone.io
