RideOne (herein referred to as “we” or “our”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us. In this Privacy Statement, we describe how we collect, use, share, or otherwise process personal information as a data controller in the course of operating our business, particularly in association with the operation of our main website and our other digital properties that reference this Privacy Statement, including our websites, apps, digital communications and other our products and services (collectively “Services”). We encourage you to read our Privacy Statement to learn about our privacy practices.
This Privacy Statement applies to any kind of personal information that RideOne processes concerning visitors to (rideone.io) and individuals, employees, owners and other representatives acting on behalf of (existing, former, or potential) Business Partners (collectively “you” or “your”).
This Privacy Statement does not cover our processing of personal information that your customers submit while making their bookings through the integrated RideOne widget on your website. For such processing, you are responsible for, and must be able to demonstrate compliance with applicable privacy laws. Within that context you may be legally required to publish a privacy statement or similar documentation on your website.
Terms we use in this Privacy Statement
Within the context of this Privacy Statement, the term “Business Partners” may refer to:
- Corporate customers using the Services.
- Online travel agencies.
- Third party service providers.
- Other business partners enable activity bookings through their websites and/or apps (or other means).
- And natural or legal persons maintaining a business relationship with a RideOne group company.
“Personal information” means any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to a specific natural person. This does not include information concerning a legal person or entity.
What kind of personal information does RideOne collect?
The personal information RideOne may collect in regards to you depends on the context of the business relationship, the interactions you have with RideOne and the Services you use. The personal information RideOne collects and uses may include the following:
Personal information you give to us
RideOne may collect and use personal information you give to us, for example if you use our Services, fill out a form or when you interact with us:
- Account and contact information, such as full name, business addresses, business email addresses, business phone number and RideOne account details.
- Communication information, such as business contact details and content of correspondence and data exchanged with you by telephone, chat or other means of communication.
- Geolocation information, such as city, state, province and country.
- Contract information, such as information on our terms of agreement, and the service (to be) provided;
- Verification details, such as a copy of company registration documents or other relevant information to verify the authenticity of your company. This may also include proof-of-licenses or tax information
- Other information necessarily processed in business relationships or voluntarily provided by you.
Personal information we collect automatically
When you visit our website or use our Services we may automatically collect certain information – some of which may be personal information. The information collected may include:
- Language settings
- IP address
- Location
- Device settings
- Device operating system
- Log information
- Time of usage
- URL requested
- Status report
- User agent (information about the browser version)
- Browsing history
- User ID
- The type of data viewed.
Personal information you give to us about others
By sharing other individuals’ personal information —such as data belonging to your staff members—you confirm (i) that these individuals have been notified of the information from this Privacy statement, including how RideOne may collect, use, disclose and/or transfer their personal information, (ii) you have obtained any required consent from such an individual and (iii) you have the permission to provide such personal information which permits us to lawfully collect, use, and/or disclose such personal information in accordance to this Privacy Statement.
Personal information we receive from other sources
We may also receive personal information from other sources which may include:
- Information on your company: we may use business information companies and publicly available sources, such as websites or materials available through search engines, to verify, update and correct information contained in our databases.
- Data related to law enforcement and tax authority requests: law enforcement or tax authorities can contact RideOne with additional information about you in the event that you are affected by an investigation.
- Fraud detection and prevention, risk management and compliance: in certain instances, and as permitted by applicable law, RideOne may need to collect data through third party sources for fraud detection and prevention, risk management and compliance purposes.
You are not obliged or required to provide any information to us, however if you wish to enter into contracts with us or use our Services, you must also provide us with certain information, as part of your contractual obligation under the relevant contract. When using our website, the processing of technical data cannot be avoided.
Why does RideOne use your personal information?
Your personal information may be used or disclosed for one or more of the following purposes:
A. Contractual relationship: we use personal information for the conclusion, administration and performance of the contractual relationships. As part of performing the contractual relationship, we process personal information for the administration of the business relationship, to provide contractual services, consulting and for customer service. Accounting, termination and enforcement of legal claims arising from contracts (i.e. debt collection, legal proceedings, etc.) are also part of the performance of the contractual relationship.
B. Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service.
C. Account facilities: where a RideOne account was created for you, we use the account-related information for the purposes of administering and maintaining the RideOne account, allowing you to manage your reservations.
D. Communicating with you: we may use your personal information for getting in contact with you, including by email, phone, as well as through messenger services, chats, social media, and by letter or other means, to respond to inquiries, the exercise of your rights and to contact you in case of queries. This includes all purposes in relation to which we communicate with you, whether in the context of our contractual relationship, customer service or consulting, and for training and quality assurance purposes.
E. Security, fraud detection and prevention: we may use personal information, in order to investigate, prevent, and detect fraud and other illegal acts to help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. This helps us to ensure that you can safely use our Services.
F. Market research: we may use your personal information to invite you to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal information will be collected and how that data is used.
G. Improving and personalizing our website and Services: we may use personal information for analytical purposes to improve our products, services and operations, and for product development, such as retaining and evaluating information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how individuals use our Services so that we can make it more intuitive.
H. Marketing and relationship management: we may use your personal information for marketing purposes and relationship management, for example to send personalized advertising for products and services. This may happen in the form of newsletters and other regular contacts through other channels for which we have contact information from you, but also as part of marketing campaigns (for example events, invitations and surveys). You can object to such contacts at any time or refuse or withdraw consent to be contacted for marketing purposes by contacting us at customerservice@RideOne.com or clicking the “Unsubscribe” link included in each marketing communication.
I. Legal and compliance: we may be required to disclose your personal information to comply with legal obligations, such as financial reporting obligations, compliance screening obligations, to handle and resolve legal disputes or for regulatory investigations, risk management and compliance. In addition, we may need to share information where required by law or strictly necessary to respond to requests from competent authorities. This includes tax authorities, courts, other governmental, and public authorities.
Where needed under applicable law, RideOne will obtain your consent prior to processing your personal information, including for email marketing purposes or as otherwise required by law. You may withdraw your consent at any time with effect for the future by contacting us at privacy@RideOne.com.
In some cases, other legal bases may apply, which we will communicate to you separately as necessary.
Does RideOne provide personal information to third parties or service providers?
In certain circumstances, we may provide some of your personal information to third parties or service providers:
- Service providers: we use service providers who assist us in operating our website, conducting our business and perform Services on our behalf, such as web-hosting companies, marketing services, IT providers, analytics providers, customer support services or fraud detection and prevention services.
- Payment providers and other financial institutions: to process payments between you and RideOne or a consumer and you, relevant personal information is provided to payment providers and other financial institutions.
- Business partners: we work with business partners or from time to time, for instance for fraud detection and prevention purposes or to enable them to provide services to you.
- Competent authorities: we may disclose information to competent authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or when we are otherwise legally obliged to do so. We may also need to disclose information to competent authorities to protect and defend our rights or properties, or the rights and properties of business partners.
- Corporate purchasers: we may provide your personal information to a corporate purchaser as part of a merger, acquisition or sale of RideOne company assets, or transition of RideOne Services to another company.
When using personal information to serve RideOnes or a third party’s legitimate interest, RideOne will always balance the impacted individual’s rights and interests in the protection of their personal information with the rights and interests of RideOne or the third party.
For purpose E, RideOne relies also, where applicable, on compliance with legal obligations (such as in matters of lawful law-enforcement requests).
If you wish to object to the processing set out under A to D, and are unable to find a way to opt out directly (for example, in your account settings), please contact privacy@RideOne.com.
Children’s Information
Our services aren’t intended for children under 16 years old, and we’ll never collect their information unless it’s provided by (and with the consent of) a parent or guardian. If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.
What are your rights
RideOne operates in jurisdictions that impose varying obligations and that grant individuals differing levels of protection, particularly with respect to personal information. Depending on applicable law, you may have certain rights with respect to your personal information, including:
- The right to ask for a copy of the personal information we hold about you;
- The right to ask us to erase, block, correct or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
- The right to request that we provide certain personal information in a commonly used electronic format or transfer it to another data controller; and
- The right to withdraw consent, where our processing is based on your consent.
If you want to exercise any of the rights described above, please complete and submit your request to us by either: - Calling us at +1 208 891 9985
We endeavor to respond to your request electronically at your option, within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have a RideOne user account, you can access a lot of your personal information through our website or apps. You’ll generally find the option to add, update or remove information we have about you in your account settings.
If you are located in the EEA, the United Kingdom or in Switzerland, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country.
What retention periods does RideOne put in place?
We’ll keep your personal information for as long as is necessary for the purposes for which we collected it, to comply with our legal and regulatory obligations, to resolve disputes or claims) or storage is a technical requirement, for example in case of backups.
If you are a parent, legal guardian, or the authorized agent of a consumer and you wish to exercise rights on behalf of a consumer, please contact us support@RideOne.com. Please be aware that we may need to verify your identity and authorization before completing the rights request.
When you exercise your rights, we verify your identity based on whether the name and the email address you provide in the request matches the data you provided when using our services and other verification details. You may authorize another individual to exercise opt out rights on your behalf. If we receive such a request, we will send an email to confirm you authorized the requester to act for you.
RideOne’s services are not directed at children under the age of 16 years. Therefore, RideOne does not intentionally collect the personal data of minors and we do not knowingly sell their personal data of minors under the age of 16 years without appropriate consent.
